Success Blinded Me to My Employees’ Needs

“Do you believe in vacations?” my head of customer service asked me. It was a little after 7 pm, and Mike and I were walking to our cars together to head home. We talked about how overwhelmed he was given the torrid pace of our sales organization. Our software company had the timing just right, […]

Right Board Members Essential For Success

“This isn’t the way a board should operate!” exclaimed my fellow board member. “What’s the problem?” I asked. “A board of directors shouldn’t be discussing detailed operational topics like this. We should be reviewing proposed strategy and the associated budgets,” he said. You must have the best founding executive team and the best founding board. […]